Hi, how can we help you?
Asset Migration & Updates
Learn about the migration to Black Star Advisors and investment reactivation.
Account Access & Withdrawals
Manage your account, view balances, and process withdrawals.
Investments (Reactivated)
Available investment options and rollout phases.
Black Star Assets
Details on EEBF, FIAP, and Delta Funds.
LADY AI & Tracking
Personal finance assistance and expense tracking features.
Common Issues & Fixes
Help with app updates, identity verification, and onboarding.
Licensing & Compliance
Information on licensing, partnerships, and SEC regulation.
Security & Data Privacy
Protecting your information and handling suspicious activity.
Support & Contact
Get in touch with the Ladder support team.
Need more help?
Send us a message through the Ladder app and we'll get back to you as soon as possible.
